Refunds

Our refund/returns policy lasts 10 days from receipt of product. If you contact us more than 10 days after receipt of the product, we cannot offer you a refund. To be eligible for a refund, your item must be in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@roofraq.com.

Exchanges

We will replace items if they are defective or damaged. The foam padding is subject to damage from misuse and poor storage. Replacement foam is available for $25 + shipping.

Shipping returns

To return your product, send your product to 1321 Camino Lorado, San Marcos, CA 92078. You will be responsible for paying the return shipping costs. This shipping cost is non-refundable. If the foam is damaged or any attachment pins are missing, the cost will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Consider using a trackable shipping service.

Need help?

Contact us at info@roofraq.com for questions related to refunds and returns.